Elements and Performance Criteria
- Assist with the development of policy guidelines for the organisation
- Existing procedures impacted by the policy are researched and analysed for consistency with the policy
- Intended audience/s for policy guidelines is researched and the required structure, language style and format are confirmed in accordance with organisational requirements
- Consultation is undertaken to obtain information on the requirements of policy guidelines
- Guidelines are written under direction in accordance with organisational requirements
- Guidelines are developed that address the requirements of workplace diversity and meet requirements for language, style and format
- Respond to routine policy enquiries
- Policy implications and requirements are confirmed in accordance with organisational procedures
- Routine information and advice on the application of relevant acts, regulations, procedures, codes of practice, standards and guidelines are provided in accordance with policy guidelines
- When documentation is provided it supports the information and advice given
- Intended use and consequences are considered when providing advice on organisational policy, and advice is communicated in a manner that addresses the requirements of users
- Non-routine policy enquiries are referred for advice in accordance with organisational policy and procedures
- Gather and analyse policy feedback
- Policy feedback is gathered on implementation issues, and analysed and reported in accordance with organisational procedures
- Information relating to the intended and actual outcomes of organisation policy is gathered during and following policy implementation, and analysed and reported in accordance with organisational procedures
- Suggestions related to continuous improvement, termination or succession of organisation policy are based on policy feedback and are contributed in accordance with organisational requirements